Return Policy

Updated: January, 2026

Return Policy

TktEdge provides event tickets and related ticketing services. Due to the time-sensitive and event-specific nature of tickets, returns are generally not accepted unless otherwise stated by the applicable event organizer, ticket provider, marketplace, or transaction terms.

1: Ticket Returns

Tickets purchased through TktEdge are generally non-returnable.

Customers should carefully review all ticket details before completing a purchase, including:

• Event name
• Event date and time
• Venue and location
• Ticket type
• Seating information
• Quantity
• Price and applicable fees

Once a ticket purchase has been completed, the ticket cannot generally be returned simply because the customer changes their mind or is unable to attend the event.

2: Eligible Returns

A ticket may be eligible for return where permitted by the applicable transaction terms or in circumstances such as:

• An incorrect ticket being provided
• A ticket being materially different from the ticket purchased
• A ticket being invalid due to an issue attributable to the seller or applicable ticket provider
• Other circumstances where a return is required under applicable law or policy

Eligibility for a return will be determined based on the specific circumstances of the transaction.

3: Event Changes

If an event is postponed, rescheduled, relocated, or otherwise changed, tickets may remain valid for the updated event.

Return eligibility in these circumstances will depend on the policy established by the event organizer, venue, ticket provider, or applicable marketplace.

4: Third-Party Tickets

Tickets provided through third-party marketplaces, event organizers, venues, or ticket providers may be subject to their own return policies.

Where a third party controls the ticket transaction, its applicable return policy may apply.

5: Return Requests

To request a return or report an issue with a ticket, please contact TktEdge as soon as possible and provide the relevant transaction information.

Return requests may require:

• Full name
• Email address associated with the order
• Order or transaction number
• Event name
• Description of the issue
• Supporting documentation, where applicable

6: Return Approval

Submitting a return request does not guarantee approval.

TktEdge will review each request based on the applicable transaction terms, ticket conditions, third-party policies, and applicable law.

7: Changes to This Policy

TktEdge may update this Return Policy from time to time.

When changes are made, TktEdge may update the "Updated" date above and may provide additional notice where appropriate.

8: Contact Us

If you have questions regarding this Return Policy or need assistance with a ticket, please contact us:

TktEdge
Phone: 475-277-1107
Website: www.tktedge.com